Refund/Return
Refund & Return Policy
Thank you for shopping with Hailey & Kailey Hair Care Cosmetics LLC. We want every customer to have a positive experience with our products.
All Sales Are Final
Due to the personal-care nature of our products, all sales are final. We do not accept returns or exchanges for products that have been opened or used.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After reviewing your request, we may provide a replacement, store credit, or refund.
Opened or Used Products
For health and sanitation reasons, we cannot accept returns of products that have been opened or used.
Refunds
If your refund is approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Cancellation requests are not guaranteed once an order has been processed or shipped.