Shipping Policy

Shipping Policy

Thank you for shopping with Hailey & Kailey Hair Care Cosmetics LLC!

Processing & Shipping Time

Orders are processed and shipped within 2–14 business days.

Business days are Monday through Friday and do not include weekends or holidays.

Please allow the full 2–14 business-day timeframe for your order to be processed and shipped. Shipping times may vary due to order volume, holidays, weather, or carrier delays.

Once your order has shipped, tracking information will be provided when available.

Incorrect or Incomplete Addresses

Customers are responsible for providing a correct and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the package.

Lost, Stolen, or Delivered Packages

Once an order has been marked as delivered by the shipping carrier, Hailey & Kailey Hair Care Cosmetics LLC is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier.